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Dispatch and Delivery

Useful information for ordering

How long will it take for my order to arrive?

I am worried my order is taking to long to arrive

Returns and Refunds

Useful order information

Can I return my order if I am not happy?

How do I return a Product?

What is Praktica's warranty period

The Returns Form asks for a serial number, where do i find it?

Questions about my camera


My Camera will not turn on, what should I do?

I have lost my product manual, can I find it on your website?

The camera lens is stuck and will not open, retract or extend, what can I do?

Do I need the CD my camera came with to transfer images from my camera to computer?

Luxmedia WP240

Where can I find the password to connect my camera to my phone?

Why can't I change the ISO on my WP240?

Luxmedia Z212

Where can I find the password to connect my camera to my phone?

What is the best way to transfer videos from my camera to my phone?

Is the Link123 app supported by all smartphone systems?

What phone operating systems are compatible with my Z212

Luxmedia Z35

How many photos can the internal memory of the Z35 hold?

Questions about my camcorder

10GW Car Cam

How do I get the SuperCar software to work on my iMac?

What Memory Card would you recommend I use with my car cam?

How do I ensure important videos do not overwrite?

DVC 5.10

Is the on-board microphone omnidirectional or directional?

Questions about my Sport Optics


I'm a first time buyer and I'm not familiar with the technical terms used on the product pages, where can I get help?

Is my eye piece cover broken?

How can I take better care of my binoculars?

Can I attach my binoculars to a tripod?

Will the PRAKTICA digiscoping accesories work with all spotting scopes?

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